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Contact Us: We welcome your questions and encourage any feedback. Click here to send us your questions and we'll get right back to you within a day. We will only use this form to answer your question, and your contact information will not be used, sold or shared for any other purpose. You can also call us toll-free at 800-880-8319 Monday through Friday from 8:00 am to 6:30 pm EST and Saturday (Sales Only) from 10:00 am to 4:00 pm EST. Free Delivery: There's no charge for delivery. We provide delivery at no additional cost, as part of our service to you. We deliver anywhere in the continental 48 states and Canada (See Details) that is road accessible. Delivery is available to Alaska and Hawaii for an additional fee but the order must be placed by calling. While we do not deliver internationally outside of Canada at this time, we can deliver to your US based freight forwarder if you have those arrangements in place. We also offer weekend and late night delivery options for an additional fee. To select one of these special times, please call us for pricing and availability. Please note, special delivery times and Hawaii and Alaska deliveries cannot be added to an order once it is placed. For more information on delivery or to select one of our special delivery options, please call us with any questions or to place your order. Your delivery options: Standard Delivery: FREE! Your new furniture will be delivered and brought to your front door (or building entrance). Furniture in our warehouse ships out in 48 hours; otherwise furniture is ordered and received from our manufacturers in 5-7 days (some products ship directly to you from our manufacturers). Transit time is approximately 1 week. You will receive a call from the driver to make delivery arrangements with you about 3 or 4 days after your order has shipped from our facility or the factory. Most UPS orders ship FREE to your front door, gated communities may be an exception. ---OR--- Front Door: $49 Your new furniture will be delivered and brought to your front door (or building entrance). Furniture in our warehouse ships out in 48 hours; otherwise furniture is ordered and received from our manufacturers in 5-7 days (some products ship directly to you from our manufacturers). Transit time is approximately 1 week. You will receive a call from the driver to make delivery arrangements with you about 3 or 4 days after your order has shipped from our facility or the factory. Most UPS orders ship FREE to your front door, gated communities may be an exception. ---OR--- White Glove Gold In-Home: $99 Your new furniture will be brought into your home, unpacked and set up in your room of choice. Includes up to 1/2 hour of minor assembly, and up to 1 flight of stairs. Any additional arrangements are subject to charge by the delivery agent. The packaging materials will also be removed and discarded on your behalf. White Glove Delivery timing: Approximately 1-2 in addition to the Standard Delivery timing noted on the product page. Furniture in our warehouse usually ships out in 48 hours; otherwise they're ordered and received from our manufacturers in 5-7 days. Transit time is approximately 2 weeks after leaving our facility. You will receive a call from the local agent to make delivery arrangements with you about 1 week after your order has shipped from our facility. (Please note, extremely remote locations may take an extra week.) RTA (Ready to Assemble) furniture, bunk beds, loft beds, and bedroom groups require white glove platinum or platinum plus service. ---OR--- White Glove Platinum In-Home: $199 Your new furniture will be brought into your home, unpacked and set up in your room of choice. Includes 1 hour of minor assembly, and up to 1 flight of stairs. Any additional arrangements are subject to charge by the delivery agent. The packaging materials will also be removed and discarded on your behalf. White Glove Platinum applies to RTA (ready to assemble) furniture that is flat packed. White Glove Delivery timing: Approximately 1-2 in addition to the Standard Delivery timing noted on the product page. Furniture in our warehouse usually ships out in 48 hours; otherwise they're ordered and received from our manufacturers in 5-7 days. Transit time is approximately 2 weeks after leaving our facility. You will receive a call from the local agent to make delivery arrangements with you about 1 week after your order has shipped from our facility. (Please note, extremely remote locations may take an extra week.) ---OR--- White Glove Platinum Plus In-Home: $399 Your new furniture will be brought into your home, unpacked and set up in your room of choice. Includes up to 3 hours of assembly, and up to 1 flight of stairs. Any additional arrangements are subject to charge by the delivery agent. The packaging materials will also be removed and discarded on your behalf. White Glove Platinum Plus applies to all Bunk Beds, Loft Beds, and Bedroom Groups as they require extra time and assembly to ensure proper delivery. White Glove Delivery timing: Approximately 1-2 in addition to the Standard Delivery timing noted on the product page. Furniture in our warehouse usually ships out in 48 hours; otherwise they're ordered and received from our manufacturers in 5-7 days. Transit time is approximately 2 weeks after leaving our facility. You will receive a call from the local agent to make delivery arrangements with you about 1 week after your order has shipped from our facility. (Please note, extremely remote locations may take an extra week.) Get it Fast: Free Fast delivery in 3 to 7 business days: • Free on all specially marked Daybeds, Daybed Bedding, and Daybed Mattresses. • Your bedding order will be sent to you via Fed Ex or UPS Ground. Some products ship directly to you from our manufacturers. • Delivery timing: Daybed Frames and Mattresses ship from our facility within 48 hours, via Yellow Freight. After arrival at the local agent, you will be contacted in 24 hours to schedule a delivery time. You'll get it in 3 to 7 business days, click here to find the delivery time in your area. Order Status: You can check the status of your order, starting the next business day after your purchase. Enter your e-mail address and billing zip code or sales order on the Order Status page. You will receive your Sales Order (SO) Number in the confirmation e-mail that comes after your purchase has been processed (ex. 123456). If you placed your order online, please disregard the one Yahoo provides. Return Policy: Canceling or Change Orders Orders can be canceled or changed without any fee up to 48 hours. Just email us at sales@furniturecrate.com or call us during business hours at (800) 325-3639. Orders after 48 hours are unable to be canceled or changed as we are financially responsible for the order and their shipping is already in process. It would be subject to our Returned or Refused Non-Damaged Orders Policy. Get if Fast Items and Get it Now items cannot be changed or canceled due to the rapid processing and shipping. Returned or Refused Non-Damaged Orders Our guarantee is simple, purchases are refundable for 30 days from delivery. Returned merchandise needs to be undamaged, in new and unused condition, and include original packaging materials and product literature. Customers are responsible for incurred round trip shipping fees + 17% restocking fee, and must be received within 30 days. Credit will be given in 3-5 business days from product return arrival. If the item is large or oversized; you can contact us to schedule return pick-up. You will be informed of incurred shipping fees via phone or email for approval of return before pickup is scheduled. Custom ordered product (Amisco, Wesley Allen, Sydney Klein Designs, Eastern Accents Beds and Matouk Linens) is subject to a 30% restocking fee when returned due to the specific nature of the product. To process a return, just email us at sales@furniturecrate.com or call us during business hours at (800) 325-3639. Of course, if your new furniture is damaged in shipment, we will replace the damaged item or send out a certified repair technician right away for you at no charge. Just make note of the damage on the shipper's receipt and give us a call within 1 day so we can assist. Non-Returnable Items and Final Sale RTA product that has been assembled, Clearance and Overstock Items, Unpackaged Linens, Unpackaged Mattresses and Monogrammed Linens from Sferra and Matouk are final sale and unable to be returned or exchanged. Back Order Although we try our best to inform you before your order is placed, an item may be on backorder with the manufacturer. In the event your order is on back order, we are happy to cancel it for you at no charge. However, if the item has already shipped within the indicated delivery timeframe, it would be subject to the Returned or Refused Non-Damaged Orders Policy. Order Cancellation Policy: Orders can be canceled or changed without any fee up to 48 hours. Just email us or call us during business hours at 1-800-880-8319. Orders after 48 hours are unable to be canceled or changed as we are financially responsible for the order and their shipping is already in process. It would be subject to our Returned or Refused Non-Damaged Orders Policy. Get if Fast Items and Get it Now items cannot be changed or canceled due to the rapid processing and shipping. Financing: Just Follow These 3 Simple Steps to Apply
Use your approval code to shop at NameBrandBeds.com Give us a call Toll-Free at (800) 880-8319 or shop online No Interest for 12 months with equal monthly payments on all of our products Save Cash And Interest With GE Financing Apply online quickly and easily and receive a GE Monogram Bank Credit Card that entitles you to receive this special offer. It's really very fast and simple to apply. Receive quick notice of approval, along with your card number and credit limit, and you can use it instantly in our store. You'll receive the best available financing that you qualify for automatically. Similar to a credit card, just select "GECAF CARD" during check out (in place of Visa or Mastercard.) Or, you can order over the phone just as easy. This special finance offer is made through GE's consumer bank, Monogram Credit Card Bank of Georgia. So you know that you're dealing with a leading American financing institution. No need to be worry about a small, unknown outfit, when you're being served by one of America's most respected companies. NameBrandBeds.com is proud of our affiliation with GE and the tremendous offers we can bring you through this partnership. No Interest for 12 months* On Any Purchases made with your GECAF credit card made between January 1st and December 31, 2010. You can have your new new sofa, room group, daybed, or anything else and enjoy them with no interest for 12 months. 12 Months Equal Fixed Minimum Monthly Payments Required. Penalty APR may apply if you make a late payment.* *No Interest for 12 months. *Valid on GECAF credit card account. On promo purchase balance, monthly payments equal to the promo purchase divided equally by the number of months in the promotional period are required until expiration or termination of promotion, but no Finance Charges will be assessed if (1) promo purchase balance paid in full in 12 months, and (2) all minimum monthly payments on account paid when due. Otherwise, promo may be terminated and treated as a non-promo balance. Regular rates apply to non-promo balances, including optional charges. Promo purchases on existing accounts may not receive full benefit of promo terms, including reduced APR if applicable, if account is subject to Penalty APR. Payments over the minimum will be applied as required by applicable law. As of February 16, 2010, variable APR for Purchases: 28.99% & on all accounts in default, Penalty APR: 29.99%. Minimum Finance Charge $2.00. Subject to approval by GE Money Bank. Deals: For the best Deals on Furniture and Linens with the lowest prices shop our Sale page. 100% Low Price Guarantee: We're committed to offering you the best value. We guarantee the lowest prices you can find anywhere; on or off the web! We constantly check them to ensure you're getting the best deal. But if you find the same product anywhere else, simply call or email us with the store information or website where you found the lower price. We will not only match it, we'll match 110% of the difference! Just call 1-800-880-8319 or Submit a Price Match Request. 100% Satisfaction Guarantee: Our guarantee is simple, purchases are 100% refundable for 30 days from delivery. Returned merchandise needs to be undamaged and packed in the original packaging materials. Customer is responsible for return shipping charges. To process a return, just give us a call. Of course, if your new furniture is damaged in shipment, we will exchange it right away for you at no charge. Just make note of the damage on the shipper's receipt and give us a call so we can assist. Price Match Details: Price comparison will include all applicable order charges including, but not limited to product price, comparable service delivery charges, fees and taxes. Manufacturer Unilaterally Priced products, financing offers, clearance or closeout prices, prices on used, damaged, returned, open box or display merchandise, or rebates excluded. Must receive claim within 30 days of purchase. We will also price match 100% to our site within 30 days of purchase. Qualifying decision on Low Price Guarantee rests solely with NameBrandBeds.com. Brands: We carry all the top brands in the furniture industry like Ashley, Coaster, Powell, Fashion Bed Group, Hillsdale, Hooker and American Drew. While featuring well known and long trusted brands is important, we also constantly seek out specialty and niche products from smaller, trendy companies to make us a destination for all savvy shoppers. NameBrandBeds.com is your total source for all things bedroom – from furniture accent pieces to entire room sets, decorative accessories to atmospheric accent lighting, plush luxury linens to the bedding basics…you can find it all here from the brands you depend on. For a complete list of all the brands we carry visit our Brand page. |
